Returns & Refund Policy
(Used Bikes & Trade-Ins)
1. Our Commitment
At The Bike Garage, all bicycles sold are pre-owned and have undergone a full inspection and service before being listed for sale. We are committed to transparency, fairness, and compliance with the Consumer Protection Act (CPA), No. 68 of 2008.
2. Our Bike Preparation Standard
Before any bike is sold, it is:
- Serviced by a qualified technician
- Test-ridden to assess functionality
- Inspected for mechanical and structural integrity
Wearing Parts Policy:
All components classified as wear items (e.g. chain, cassette, brake pads, tyres, bearings) are checked, and:
• Any part worn more than 50% is replaced before sale
This ensures the bike is safe, reliable, and in good working order when delivered to the buyer.
3. Returns & Refunds – Your Rights
3.1. If There’s a Material Defect (CPA Section 55 & 56)
You have the right to request a repair, replacement, or refund within 6 months of purchase if:
- A material defect exists that was not disclosed
- The bike is not as described or misrepresented
We will accept a return in cases such as:
- Serious damage not visible or disclosed
- Mechanical failure of critical components due to hidden faults
- Receiving the wrong bike or incorrect configuration
We do not accept returns for:
- Cosmetic wear consistent with a used bike
- Buyer’s remorse or incorrect sizing after use
- Damage caused by the buyer (accidents, over-tightening, neglect, improper use)
4. As is Clause & Legal Compliance
Used bikes are sold “as is” however:
- This does not override your CPA rights
- Known issues are disclosed in writing,Via visual representation or in person before sale
- Customers purchasing online will receive a walk around video or more detailed pics of the bike upon request.
- Buyers are encouraged to ask questions and review inspection notes before purchasing
5. Trade-In Terms
- Trade-ins are final once accepted and deducted from the sale.
- The seller confirms legal ownership and agrees the trade-in value is fair.
- No refunds or reversals are offered for trade-in value once credited.
6. Return Process
- Contact us within 7 days of identifying an issue.
- Include your invoice or proof of purchase and description of the issue.
- Our team may inspect the bike or request photos.
- Approved refunds or repairs will be processed within 7–10 business days once the bike has been received and inspected.
7. Delivery & Collection
- Buyers are responsible for returning the bike if needed (unless the fault is ours).
- Return shipping is only covered if the issue was due to an error or undisclosed defect on our part.
